Salesforce architecture · GTM systems · AI automation

Kyle Varga

Business Systems Leader & Salesforce Architect

15+ years leading CRM, GTM systems, integrations, and AI-enabled workflows for high-growth technology companies. I build and lead the teams behind the platform, covering hiring, delivery practices, and governance, while staying hands-on across architecture, integration, and automation. Most recently led Salesforce, Slack, and automation platforms at Chainlink Labs.

Open to new roles. Senior Salesforce architecture and business systems / GTM systems leadership (Director, VP). Remote preferred. Based near Orlando, FL.
Experience
15+ yrs
Admin, developer, tech lead, architect
Team built & led
25+
Admins, developers, QA & technical leads
SaaS spend reduced
$250k+
Annual, via license & platform optimization
Certifications
11
System & Application Architect + AI Associate
🤖 AI & automation

Where I spend time now, at work and on my own projects.

  • AI account intelligence combining Salesforce data, Slack context, and external research to surface account risk, next actions, and stakeholder context for GTM teams
  • LLM-assisted delivery adopted across Business Systems using Claude and Salesforce Agentforce, improving velocity and solution quality
  • Slack-first CRM workflows via a custom Slackbot: record updates, alerts, error handling, and account collaboration
  • Independent builds: AI apps and automation tooling in Python and JavaScript on self-hosted infrastructure, including a news aggregator with generated summaries and classification, and a private deployment control center
👥 Team & delivery leadership

I have built the Business Systems function at two companies.

  • Built and led a 25+ person Business Systems organization spanning admins, developers, QA, and technical leads
  • Grew a Business Systems function from a single admin to a team, mentoring that admin into a developer role
  • Raised per-employee delivery capacity 20%+ through Agile, DevOps/CI-CD, code reviews, testing standards, and solution governance
  • Sprint planning, story grooming, resourcing, vendor management, and executive stakeholder partnership across multiple business units
📈 Experience
2011 to present
Chainlink Labs, CRM Systems Architect and Leader
Jan 2024 – Jul 2026
Led Business Systems, scaling from one admin to three developers. Unified Enterprise, Capital Markets, and Web3 GTM motions into a single opportunity model, taking user engagement from roughly biweekly to near-daily. Cut $250k+ in annual SaaS spend. Established SOC 2-aligned governance for customer data handling.
Phreesia, Salesforce Architect
Aug 2020 – Jan 2024
Led architecture and delivery across three Salesforce implementations supporting 1,500+ employees and 700+ daily customer interactions. Built a 25+ person technical organization. Salesforce SME for SOX, HIPAA, and information security.
Charles Schwab, Sr. Salesforce Engineer / Tech Lead
May 2018 – Aug 2020
Led two teams of 20+ Salesforce, MuleSoft, and Informatica resources across five implementations and 2,000+ users. Re-architected MDM integration, modernized Salesforce DX packaging, and presented to Governance Review Boards.
Mutual Mobile, Director of Information Systems
Nov 2012 – May 2018
Led IT Support, DevOps, and internal systems. Raised IT satisfaction from 80% to 93% and cut departmental spend by 60%.
Bazaarvoice, Support Engineer & Salesforce Developer
Feb 2011 – Nov 2012
Enterprise client support and revenue-impacting incidents, plus Salesforce automation, case lifecycle reporting, and a client support portal.
🛡️ Regulated environments

Most of my career has been in environments with audit and compliance requirements.

  • Healthcare: SOX, HIPAA, and infosec SME across three Salesforce implementations at Phreesia
  • Financial services: Advisor Services platforms at Charles Schwab, including an acquisition-driven decommission
  • Web3 / crypto: SOC 2-aligned governance and controls at Chainlink Labs
  • Governance Review Boards, audit preparation, and ongoing compliance reviews
🧩 Focus areas
Application architecture Data architecture Integration architecture System architecture GTM & revenue systems Data model & sharing API patterns Release governance Agentforce workflows Admin & dev enablement
Blending enterprise architecture with practical, admin-friendly solutions.

Platforms & tooling: Sales, Service, Platform, Experience Cloud, CPQ, Agentforce · Apex, LWC, JavaScript, Python · Workato, MuleSoft, Informatica · Slack, Zendesk, HubSpot, Okta, Splunk · Gearset, Salesforce DX, Git, CI/CD